Correct on both questions. I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. i would ditch him,we use an large online ta where they answer 24hrs aday customer service, we had a price drop on a saturday like you rci had closed for the night so they contacted them on sunday and we got our upgrade for the reduced price which only cost us 70.00 dollars more. With your support, we can create more exciting content and share with everyone! I use RCI vacation planner and love having the access to them for my very often paid upgrades. Yup many cruise lines will do price adjustment prior to final payment. Create an account to follow your favorite communities and start taking part in conversations. Why he/she didn't want to book it for you is beyond me. They just canceled the hold I had and grabbed the cabin back into my original reservation. Check on the Royal Up website to determineif you are eligible for an upgrade. Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. Also look at Royal Up for an upgrade. Thanks all! Perhaps the price dropped, or your financial situation has changed, or perhaps you simply want to splurge. I was worried they wouldnt even let me change since the room was cheaper. He said it would be and there would be no problems. I upgraded after final payment due and paid the difference to get an ocean view balcony. Since Royal Caribbean cruise ships sail full regularly these days, availability for upgrades is slim, however,there may be an opportunity to upgrade if there is an open stateroom. Try and enjoy the cruise anyway. (Not sure if this is applicable or not in your case based on my read of your explanation.). royal caribbean upgrade room after final paymentusing encapsulation data security is. LauraS that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. Sorry to hear you had such a hard time with your TA. At the end of this month I'm going to have a bit of spare cash , if I wanted to upgrade from my Promenade view room to say a Balcony - would RCCL allow it ? I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. That made me nervous so I asked him if he was sure the rate would still be available on Monday. Thanks for the confirmation (and letting me vent). I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. You can upgrade your room, but it may be hard as rooms might not be available. As we come from Australia we spoil ourselves. I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. Nothing changed, you got bad info. The most recent time was Saturday. CC Help Jenn He then came back and said he could not get the rate. I don't quite understand it.. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always try. This was after final payment. awestover89, September 6, 2021 in Royal Caribbean International. . 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. He just responded "you gave it a good trywe will still have a lot of funreally looking forward to getting away and just relaxing on the beach with a margarita and my nook..". are you sure you weren't really outside of final payment date? I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. The second time was not a "new booking only sale" and was for a guarantee. I went back and checked my date again and it was upgraded and bookedon September 18th. Powered by Invision Community. I have sent an email this morning. I think maybe he is very busy with conferences and other engagements, so I'll give him the benefit of the doubt. No hassle whatsoever. I paid the remainder of my October Navigator cruise off last week. Urghthat is frustrating to hear. Started June 21, 2021, By I also told her that I wasn't expecting any money or credit to be refunded, but she wouldn't budge. LauraS Does this seem right? If we did this-are kids able to have any of the suite benefits if accompanied by parents? I am happy with my original cabin location. Chalk this one up to a learning experience, and find a new TA. Seeing as the balcony's so cheap might look into a JS! I've also had pretty good success in any room upgrade scenarios in which you give them extra money. Finally, it's NEVER too late to upgrade as far as RCL is concerned. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. You don't treat your customer this way and expect to stay in business. If you are in the US, you can call and upgrade your cabin after final payment. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. CC Help Jenn Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. A quick google search confirmed this policy and I was on my way. You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. Cruisers' Choice Awards! The cruise market appears to be different from pre-covid. But I think he gambled and waited until this morning to try and get the reservation and by then it was gone. CC Help Jenn My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. Don't be surprised if that credit doesn't show up. This person is a cruise specialist and their agency has won many RCI awards. The upgrade was made, but no refund. Makes no difference what RCI says the TA can refuse to do any more work like trying to get the OP an upgrade. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. Started August 27, 2021, By Your TA should link your dining companions all together without a hitch. I figure I'll email them and if all else fails, stand in line when we board to get the reservations linked. Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. There was a balcony guarantee (X) available. Or just her? For example, if the difference between the interior rooms and balcony rooms when you do the RoyalUp bid is $200 per personper day and your cruise is 7 Nights and yourbid is accepted RC would charge the card that you used on RoyalUp be charged $1,400. The first time it was on Tuesday. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. I am happy with my original cabin location. I know that doesn't seem logical at all. WrongThat CSRdidn't understand what you were asking to doIf there'sa cabin available there should be no problem upgrading your category.regardless of when final was made or due. You could call RCCL and ask them questions but say that you are looking at making a reservation (not that you have one). Regent Seven Seas Cruises were among the cruise lines to offer free upgrades as part of their Wave Season deals when the luxury line offered a two-category suite upgrade. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Nope. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. However, ships are sailing full and the practice in general has been abandoned. I almost booked the 3 cabins directly but thought with it being a family cruise (5 new cruisers) it might be better to use a TA. Thank you as always for your wealth of knowledge. 4. Reporting smoking on a balcony is not being a Karen. As long as the cruise costs $0.01 more you can upgrade regardless of the sale or promotion going on (or so i've experienced) Your TA seems to be giving you the run around and obviously not interested in repeat customers! This would mean that the upgrade would be allowed, even without it costing more. How would i find out which ones are obstructed view on Oasis? This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. Prior to your cruise, you may have the option to place a bid with Royal Up to get a room upgrade. Well, the good thing is my dad understood. Obviously, I will be happy in the rooms we originally booked. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final . Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Call back. Carnival depends on what fare you got. You cannot paste images directly. If you were before you could have changed and your OBC would have gone down to $200. Your sailing (Harmony 11/3) IS on the flyer Bob provided. CC Help Jenn I am in the same situation as the OP. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. You have confirmed that generally this should have been available. Only sharing this to give you another option/example for a future cruiseI booked through RCI directly - but found a price drop for a balcony (we were in an inside) about two days after final payment and held it (it was about 10:30 pm) to sleep on it and see if we wanted to spend the extra $$ for the upgrade. They see the same prices, so if you saw a particular price from RCCL then the TA saw it too. Good luck. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. The second time was not a "new booking only sale" and was for a guarantee. You get whatever they are offering at the time you re-price your booking. By Paid Upgrade after Final Payment? I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. Check on the Royal Up website to determine if you are eligible for an upgrade. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). It was approx. You will be able to leave a comment after signing in, By The agency may have won awards, but how long has he been working as a TA. These things are always changing, but within the last year I've had some price drops after final payment on RC in which my travel agent was able to get the difference in onboard credit. Bear in mind, Ocean View Balcony cabins on some ships include obstructed balconies, with a limited or partially blocked view. If you have an account, sign in now to post with your account. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Attempting to do another now if the right cabin is available. Offers are based on two occupants per stateroom - only the first and second guest will be charged. ok, thanks for your advice, hopefully the balcony price will increase by a couple of dollars more than what he actually paid, if it does, hopefully RC will then allow the upgrade. You can post now and register later. Is this true? Bim1, October 1, 2014 in Royal Caribbean International. you might not have scrolled down far enough. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. The senior discount applies to everyone in the cabin. That was incorrect so I sent him a screen shot. Be surprised if that credit does n't show Up guest will be happy the. Can upgrade your cabin after final paymentusing encapsulation data security is saw particular! All else fails, stand in line when we board to get the reservations.. 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