So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. We cannot say as of yet the final product, due to its customization. Went there on 04/17/2017, Monday afternoon, wanted to purchase a sofa I saw online. However, I definitely recommend taking a roll through their excellent showroom. When I went today with my husband to pick it up it was no where to be found. If you're looking for something specific, keep visiting and eventually you will find it at the outlet! It took three weeks to receive my item. Ken took amazing care of our needs. But a high quality stool (or any piece of furniture) can be made to look weathered, antique, etc. This is for their online portion: They are terrible! (And decor.) Seriously!!!! It arrived lacking enough fill to comfortably sit in. Original Price: $3,195 SOLD! That was the beginning of the worst delivery experience I can imagine, especially from a "high end" company like RH. Guess what? I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. And, that WAS their big mistake as I walked out and promptly drove the next day to the highly reliable store, Ethan Allen, and made my purchases with Interior Designer, Alicia, who is highly knowledgeable, very helpful, gracious and was happy that I was there. For a company that is trying to differentiate itself in the retail furniture space with executives visualizing and creating beautiful spacious galleries with complete room examples and employees who are "designers" and can translate customer spaces using RH furniture, it would seem to me that at least the Walnut Creek store has a ways to go. Bad customer service, some what interesting yet over priced items. Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. She looked at our prior order and matched to what we wanted. The staffs here aware always helpful and friendly. Because I want a freaking $10,000 couch from Restoration Hardware. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. window for delivery. She took her time and got us all set with the best couch ever! They cannot figure out how to ship product once it is purchased. Many of their items are also automatically marked down 20% simply because they are returned. They said another customer must have taken the sold ticket off and purchased it. Ethan Allen and Pottery Barn both did in-home consults before they started the design consult process so they actually knew what the whole home looked/felt like before they suggested furniture. It's beautiful. remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy. Daily Find | Meadow Blu Chris Loves Julia Loloi Humphrey Rug. One girl finally made eye contact as I was walking out the door and still didn't speak to me. I'm sure if you check it out frequently you can find some nice stuff. He should've told us to speak with one of the designers (as we have in the past) when they are free. There were maybe 2 other customers in the store and at least 4 employees from what I could tell. This review is for the quality of the tub and not their customer service. Another three months. Terms of Service and What happened to RH? My recent experience is with the store's "design services". Needless to say you can guess whom received my business and whom will no longer. I'm not quite sure. Side note: I think it's worthy to mention that my husband and I arrived very dressed down, minus the luxury goods, shaven face, blowout hair, etc. when you get treated well no matter how you look I think that speaks volumes. Was: $394.00. Final sale!! There's none to be found within these walls. In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. After another search, we finally flagged down yet another clerk and I asked if she had a tape measure so I could see the differences in the sizes. Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Love this place. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. I didn't want to have a negative experience at this store because I've purchased a lot of items from Restoration Hardware over the years - furniture, lighting, towels, bedding, decorative pillows, and hardware. You cannot make this stuff up. They are waste of money. So I called RH and asked if there was anything else I could do to get the credit going. I got more than I came in for because I love the whole selection. Nine days later, the order is open, I still don't have the product that was to be overnited. I'll try to post pictures. Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. Wow, rude. $19.48, $24.98 My husband and I had checked out the tables online, but wanted to see them in person. An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes ", "I recently bought a house, and of all the furniture i got.. this table was the piece i was looking forward to the most. Thank you! window, I received a phone call from the delivery crew saying that they were 10min. Leather couches looked like they've been in the family for years. Find items in Finds on Nextdoor - all listings are local. I can't wait to continue to find pieces for our house. All I will say is the words coming from their executives don't match the music played in the Walnut Creek store. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. No mystery here. You get 20% off of your purchase." I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. Went there the other day for the first time despite the reviews. Our delivery team will delicately place each item in your home, I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. ", "Love love love this in my living room. Finally, an impertinent clerk (and I won't refer to her as a "sales" associate) rudely said, "we don't have that size" and started to walk off, with me following her to obtain answers to my questions. I have no idea why they don't have a higher rating. Design Plus Gallery presents a Full Size Restoration Hardware Devyn Tufted Daybed. You Might Also Like A good thing to do, but a bad reason to have to do it. This type inadequate behavior is just insult for human beings in general. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. Also note that they were doing 40% off the entire store.. He dismissed us to walk around and look. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! She will take great care of you. I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. Free shipping available Great items in a huge location. Why would I ever want to deal with this company? Today they had scheduled the delivery of the replacement dining table. I'm still waiting for service regarding my defective chandelier. I lived in the building underneath the Budweiser sign; only it wasn't that building. Choose the options youd like for the order. I had never been in a Restoration Hardware before. No way for you to order in store catalog, go home and do it online they told me. Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos I've been a fan of RH furniture for years, love the design and quality. The rough, jagged planing scars became quite obvious. Can't wait to receive our furniture. In fact, they went above and beyond to make sure that we are taken care. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? The people I ordered from aren't there 3 weeks later and no one knows what is going on and you have to deal with a new person on just about every follow up phone call. I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. We furnished our entire home office with Restoration Hardware furniture/lamps/art last year (and already have a Restoration Hardware dining table from a couple years ago which we wanted to possibly replace with something else), and we went back to have a design consult to do our living room, kitchen, dining room, foyer, and master bedroom this year. I've fallen in love with their chandeliers and have 2 in my living area (hubby just shook his head when I proclaimed the need for a 2nd), 4 professor chairs (2 for my house and 2 for my mother's house) and several preserved boxwood topiaries. Thank you Sonia & Thomas! So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. She worked with the shipping department and to report that nothing had been delivered. I had someone else tell me how bad the quality of the items are and because they are so pretty, I decided to ignore them. Restoration Hardware Schoolhouse Side Chair. Her service is unbelievable and she is a very pleasant person to work with. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. Overall my experience was stellar. Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" This place is a joke. I've spent a lot of money at this place. She asked for a floor plan diagram which I agreed to put together from home. RH sent me 3 huge, unasked-for product catalogs. We purchased a leather beanbag chair. A subpar furniture store that ironically places its importance over its projected image. I walk out discouraged and couchless every time. My last order was over nighted twice and they still screwed it up. We are so happy with the Leather Maxwell couch we bought. So - if you're trying to do your part to save the retail experience by shopping at brick-and-mortar, head somewhere else. Most Restoration Hardware shoppers enjoy the chic designs of their outdoor furniture and decor. Original Price $270.00 Steal some great ideas, and buy at IKEA. Upon inspection of the stools, I was shocked at their terrible condition. Half an hour later, we still had not been offered any assistance, even though the person who offered the help initially was free by then. Ohh and get this.. Yesterday was our first time in and I can tell you, my husband and I will be customers for life. The materials are available in the Max file format with V-Ray. But there's more. I highly recommended the Pleasenton RH outlet! I had an issue with a drawer not sliding right so they quickly sent a replacement. And you want how much for it?? I'll buy my tables elsewhere. review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. That's correct it hadn't even left the store. YUCK, don't go unless you want dirty, spotted broken furniture. $275.80. I have visited this showroom 3 times in search of outdoor furniture. As far as the discount is concernedit depends on you and your budget. The office was only used on weekends when I was not traveling for work. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. I am taking one star off for the Professor chairs' quality: After noticing an odd chalkiness collecting on the backsides of the seat cushions of both chairs, just weeks after my purchase, I contacted RH. However, we got a call at the end of that week, while we were 50 miles away to say that the delivery of two of the pieces was on its way. I went into Palo Alto RH to purchase a coffee table and a console table. I have always had good experience visiting this store but not tonight. Almost all purchases will be past the lame 30 day policy. Amazing furniture, wonderful staff! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I couldn't get any phone calls returned. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade. Thank you. A real rip-off. RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. securely stored in our temperature-controlled warehouses. Salesman: So you want to buy it? Everyone is helpful and friendly. Extremely rude and arrogant sales staff. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. Pin. Description. They immediately helped us to resolve the situation by offering us to swap out with another bed. He was extremely professional, knowledgeable about their products and he also followed up with us to make sure we were able to purchase the pieces we were looking for. Choose from 7 different colors and keep your furniture protected from the outdoors in style. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. My heart broke a little but I finally made it to the outlet and the selection was a-ok. As with many outlet stores, inventory varies, so perhaps in my visit it was a little scarce. It's what THEY give you, take it or leave it, and schedule for a different day!! I received a dirty leather sofa $10,000), a damaged dining table ($10,000) a defective chandelier ($2,500) a bed that was the wrong size $($2,5,00) and then they damaged my drapes installing the bed. At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. 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